Gartner Research

Bank CIOs: Break Through to SMBs by Creating Innovative Digital Banking Services

Published: 29 March 2019

ID: G00347516

Analyst(s): Monica Zlotogorski , Stessa Cohen


Early digital banks focused on consumers and failed to gain sufficient customer traction. Bank CIOs who want to compete with challenger banks and fintechs by creating disruptive digital services must focus on SMBs to maintain momentum and address a customer market that is ready to adopt them.

Table Of Contents
  • Key Challenges



  • Maintain Momentum With Your Digital Banking Transformation by Targeting SMBs
    • Identifying Potential for Opportunities
  • Create Innovative Digital Banking Services for SMBs
    • Historic Challenges Servicing SMB Customers
    • Disruption of SMB Banking Has Begun
    • SMB Internal and External Challenges

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