Gartner Research

The IoT and Banking: Transforming Digital Business Models and Customer Demand

Published: 28 March 2019

ID: G00385854

Analyst(s): Alistair Newton


The IoT is more than a distributed series of sensors and machines. It’s the precursor to a fundamental change for CIOs in banking, as the exponential growth in supply of and access to data, aligned to the rise in intelligent machines, will transform business models that have persisted for years.

Table Of Contents


  • What Will Drive Business Value Disruption in the Internet of Things?
  • The Foundational Stuff: Why the IoT Will Disrupt Banking
    • The Changing Use of Expanded Operational and Transactional Data
    • Process Initiation Will Change as Utilization Models for Citizens and Enterprises Are Transformed
  • The Practical Stuff: How the IoT Will Disrupt Banking
    • 1. Changing Consumption Models
    • 2. Expanded Data Flows and Sources
    • 3. Customer Insight
    • 4. Smart Cities and Connected Homes
    • 5. Autonomous Machines and Devices
  • Recommendations

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