Gartner Research

Retail Scenarios for 2025 and Beyond: The Future Is Yet in Your Power

Published: 29 March 2019

ID: G00384321

Analyst(s): Miriam Burt , Joanne Joliet , Max Hammond , Robert Hetu , Kelsie Marian


Execution is what differentiates customer experiences. Retailers must meet their brand promises by delivering experiences that meet customer expectations and take advantage of their unique competencies. Retail CIOs can use this research for internal collaboration on future retail scenarios.

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