Published: 30 March 2019
Analyst(s): Quality Research Team
Quality leaders reassessing the structure and role of the function often wonder how they look compared to other leading organizations. Using the data from over 100 companies in this report, quality leaders can assess their own function against peers’ and make more informed restructuring decisions.
Table of Contents
Differences in Quality Organizing Structures
Trade-Offs Among Organization Structures
Head of Quality Reporting Lines
Direct Reporting Lines
Quality’s Primary Roles and Responsibilities
Recommended by the Authors
About This Research
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.