Gartner Research

Transform Infrastructure Teams to Support IT Product Lines

Published: 02 April 2019

ID: G00708065

Analyst(s): Infrastructure and Operations Research Team


Progressive infrastructure and operations functions adopt product management principles to support the enterprise’s speed and agility needs. I&O leaders can use this research to accelerate the function’s journey to support an IT product line model.

Table Of Contents

Understanding IT Product Lines

Challenges for I&O in an IT Product Line Model

Five Recommendations to Adapt I&O’s Role in the IT Product Line Model

1. Define Infrastructure Products According to Customer Needs

2. Establish Teams That Take End-to-End Accountability for Infrastructure Products

3. Define the Role of the Infrastructure Product Manager to Give Greater Autonomy to Run the Product

4. Create Engagement Mechanisms Between Infrastructure Products and IT Product Lines

5. Track Relevant Metrics to Measure the Performance of Infrastructure Products


Recommended by the Authors

About This Research

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