Published: 02 April 2019
Analyst(s): Infrastructure and Operations Research Team
Progressive infrastructure and operations functions adopt product management principles to support the enterprise’s speed and agility needs. I&O leaders can use this research to accelerate the function’s journey to support an IT product line model.
Understanding IT Product Lines
Challenges for I&O in an IT Product Line Model
Five Recommendations to Adapt I&O’s Role in the IT Product Line Model
1. Define Infrastructure Products According to Customer Needs
2. Establish Teams That Take End-to-End Accountability for Infrastructure Products
3. Define the Role of the Infrastructure Product Manager to Give Greater Autonomy to Run the Product
4. Create Engagement Mechanisms Between Infrastructure Products and IT Product Lines
5. Track Relevant Metrics to Measure the Performance of Infrastructure Products
Recommended by the Authors
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