Gartner Research

CIOs: Put Business First and Redesign the I&T Operating Model

Published: 05 April 2019

ID: G00386595

Analyst(s): Daniel Sun


We have shown CIOs how to engage enterprise leaders with the business-first principle. In this research, we show them how to get digital execution results by transforming the I&T operating model.

Table Of Contents
  • Key Challenges



  • Connect the Business-First Principle and Tactics to the I&T Operating Model Redesign
  • Complete the I&T Operating Model Design
    • Change Ways of Working: Adopt the Product Model
    • Change Tools: Introduce Automated Testing Tools to Accommodate the Application of the Product Model
    • Change Talent: Add Product Specialists and Technology Versatilists to the Team
    • Change Financials: Implement a New Means of Financing Digital Initiatives to Facilitate the Application of the Product Model
    • Change Sourcing and Alliances: Apply Bimodal Sourcing to Empower the Development of Digital Products

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