Gartner Research

How Brands Can Improve Website UX and Customer Experience Design

Published: 05 April 2019

ID: G00389298

Analyst(s): L2 Watches & Jewelry Team

Summary

Providing a strong website experience is key to maintaining customer stickiness, especially in high-price, high-consideration sectors like watches and jewelry. Marketers can learn from the digital strategies of watch and jewelry disruptors as they charge forward on digital investments.

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