Gartner Research

How to Develop the Right Technical and Human Architectures for Digital Business

Published: 09 April 2019

ID: G00385007

Analyst(s): Anthony Mullen , Samantha Searle


Architectural design is being affected by the sociotechnical systems that are enabling humans and machines to interact. Enterprise architecture and technology innovation leaders should apply five architectural guidelines to accommodate the “digital society” and address digital business goals.

Table Of Contents
  • Key Challenges


  • Raising the EA Design Bar to Sociotechnical Systems


  • Employ Data Adaptability and Data Reuse to Optimize Data for Business Decisions and AI Training
    • Challenge No. 1. Leverage Data to Optimize Decision Making
    • Challenge No. 2. Prepare and Build Datasets to Flexibly Train Many AI Systems
  • Achieve Personalization by Designing Technical and Human Architecture
  • Design Systems for Scalability, Modularity and Portability to Generate Synergy
  • Develop Security to Generate Trust and Assess Risk

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