Gartner Research

Video: Dell — Delivering to Our Commitments: Timing Is Everything

Published: 10 April 2019

ID: G00390880

Analyst(s): Supply Chain Community Contributors, Kiran Bains, Michael Uskert


With increasing customer demands comes the business imperative to keep the commitments that are made. Dell’s journey to creating and improving upon a perfect order index is cemented on keeping these commitments. The journey was built upon a culture of precision, the development of capabilities and a partnership focus, that when combined, allowed them to maintain a customer-first perspective. This presentation discusses Dell’s journey, and includes key learnings and insight into their planned path forward.

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