Gartner Research

Navigating the Path to Digital Business Optimization and Transformation in CSPs

Published: 11 April 2019

ID: G00384489

Analyst(s): Neil Osmond


Digitalization presents unique opportunities for network-based CSPs to optimize themselves and achieve game-changing transformation. However, Gartner has observed that digital initiatives in CSPs are prone to stall. We guide CSP CIOs on the approach to success.

Table Of Contents
  • Key Challenges



  • Synchronize Key Activities
    • 1. Reimagine Customer Journeys
    • 2. Determine Business Capabilities
    • 3. Revise Customer Processes
    • 4. Instill New Ways of Working
    • 5. Design and Build the Digital Business Technology Platform
  • Use Iterative Development Approaches

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