Gartner Research

Understanding Organizational Climate Versus Culture

Published: 11 April 2019

ID: G00707943

Analyst(s): Customer Experience Research Team

Summary

Creating a customer-centric culture is a challenging task for most customer experience leaders, due to the enormous scope of culture within large companies. This research identifies a key distinction that will help leaders achieve this by focusing on nearer-in goals and a more bottom-up approach.

Table Of Contents

What Is Culture?

What Is Climate?

Why Does It Take Longer to Change Culture?

Why Is It Important to Distinguish Between Culture and Climate?

Conclusion

Recommended by the Authors

About This Research

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