Gartner Research

Maintaining Leadership Emphasis on Quality

Published: 27 February 2019

ID: G00701651

Analyst(s): Quality Research Team

Summary

Getting senior leaders to consistently emphasize quality is a constant challenge in many organizations. Quality leaders can use this research to better diagnose why an individual or group of leaders does not consistently emphasize quality, as well as learn ideas to overcome leader resistance.

Table Of Contents

Leadership Emphasis Definition

Increasing Difficulty in Getting Leaders to Consistently Emphasize Quality

Why Leaders Don’t Emphasize Quality Consistently

Table 1: 5 Reasons Leaders Don’t Emphasize Quality Consistently

Reason 1: Value

Reason 2: Expectations

Reason 3: Awareness

Reason 4: Ability

Reason 5: Effort

Motivate and Equip Leaders to Consistently Emphasize Quality

How to Motivate Leaders

Make Quality Feel More Tangible

Use Social Pressure to Demonstrate Emphasizing Quality Is a Leader’s Responsibility

Help Leaders Self-Realize the “Say-Do” Gap

How to Equip Leaders

Give Leaders Examples of Emphasizing Quality Well

Make Emphasizing Quality Seem Easy

Conclusion

Recommended by the Authors

About This Research

Endnotes

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