Gartner Research

General Manager Insights: To Prepare for the Next Recession, IT Services Providers Must Become Essential to Clients

Published: 17 April 2019

ID: G00383907

Analyst(s): Brendan Williams , Chrissy Healey


IT services providers’ performance in the next recession will hinge on the resilience of their revenue. With the macroeconomic outlook increasingly uncertain, technology general managers must invest in recession-resistant offerings that support clients’ most critical activities.

Table Of Contents


  • Providers With Higher Volatility Face a Greater Risk to Revenue Growth in a Downturn
  • An Economic Downturn Need Not Doom Providers to Low or Negative Growth
  • Growth During Recession Is an Increasingly Zero-Sum Game
  • How to Outrun the Lion

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