Gartner Research

Global SIP Trunking Services Will Save Money, but Choose Providers With Care

Published: 19 April 2019

ID: G00368540

Analyst(s): Katja Ruud , Rafael Benitez , Bjarne Munch


Few global SIP trunking service providers can meet all telephony requirements across all countries. I&O leaders must evaluate the ability of providers to deliver local telephony, support and service levels uniformly in as many of the required countries as possible.

Table Of Contents
  • Key Challenges



  • Evaluate a Provider’s Ability to Deliver Full PSTN Replacement in All of the Organization’s Locations
  • Select a Global Provider With Established Local Partnerships in Regions or Countries Where It Is Not Licensed to Provide Service
    • Option A: Full PSTN Replacement
    • Option B: Partner-Based PSTN Replacement
    • Option C: Partial PSTN Replacement
    • Option D: No PSTN Replacement
  • Use Separate Providers to Complement Country-Specific Shortfalls, or Wait With Those Countries

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