Gartner Research

Change Management Network in Customer Service Delivery (SeventhForce)

Published: 19 April 2019

ID: G00709440

Analyst(s): Financial Services Business Leader Research Team

Summary

The increasing pace of change at SeventhForce created challenges around employee engagement, performance, and sentiment. An operations leader who directs their customer service delivery’s change management strategy addresses these problems using a change management network.

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