Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2018

Published: 22 April 2019

ID: G00383069

Analyst(s): Cathy Tornbohm , Dean Blackmore


Gartner’s analysis reveals a significant year of blurring BPO boundaries into consulting, growth via acquisitions and changes in revenue accounting standards. Technology and service providers should note many players are expanding into consulting and software platforms in this competitive market.

Table Of Contents
  • Key Market Findings
  • Vendor Performance Highlights

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • ADP
  • FIS
  • Conduent
  • First Data
  • Accenture
  • Teleperformance
  • Broadridge
  • TSYS
  • Capita
  • Paychex

Mergers and Acquisitions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.