Gartner Research

Critical Capabilities for Software Asset Management Tools

Published: 24 April 2019

ID: G00360144

Analyst(s): Ryan Stefani , Matt Corsi , Roger Williams


SAM tools enable organizations to reconcile software entitlement and consumption data to reduce compliance risk, optimize costs and improve business performance. Infrastructure and operations leaders should use this analysis to identify functionality to deliver value from their SAM tool investments.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendor Products
    • 1E AppClarity
    • Aspera SmartTrack
    • Belarc BelManage
    • Eracent IT Management Center Suite
    • Flexera FlexNet Manager Suite
    • Ivanti IT Asset Management Portfolio
    • ServiceNow Software Asset Management
    • Snow Software Snow License Manager
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Software Entitlements Manual Entry
    • Software Entitlements Automation
    • Endpoint Software Consumption
    • Data Center Software Consumption
    • Cloud Consumption
    • Specialty Software Consumption
    • Reconcile External Information
    • Optimize Entitlements/Consumption
    • Share Information
  • Use Cases
    • PC and Mobile Licensing
    • On-Premises Licensing
    • Complex Licensing in Hybrid Environments
    • Complex Licensing in Cloud Primary Environments
    • IT/OT Licensing
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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