Gartner Research

2019 CEO Survey: Financial Services CIOs Must Help CEOs Deepen Digital Competencies to Rebuild Customer Trust and Thwart Digital Giants

Published: 24 April 2019

ID: G00388560

Analyst(s): Alistair Newton , David Furlonger


The 2019 Gartner CEO and Senior Business Executive Survey finds that FS CIOs search for growth while customers search for value. However, big friction points, such as change capability and executive committee knowledge gaps, continue to dog digital transformation initiatives.

Table Of Contents

Survey Objective

Data Insights

  • The Strategy Gap
  • Who Cares About the Digital Giants?
  • Harvesting Digital Returns
  • Customer Trust
  • Business Model Change
  • Technology Knowledge Gaps
  • Methodology

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.