Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 1Q19 Update

Published: 25 April 2019

ID: G00383772

Analyst(s): Daniel O'Connell , Tom Eagle , Megan Fernandez , Sebastian Hernandez , Brandon Medford , Scott Morrison


Global UC spending will grow at a 2.2% CAGR to reach $45.7 billion in 2023. Technology and service providers positioning UC solutions must align resources to account for a decline in product support services, a rise in commodity-based video endpoint demand and persistent budget challenges.

Table Of Contents
  • Forecast Assumptions
  • Market Impacts
  • Notable Changes

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

  • Influencing Factor: Enterprise Purchase Preferences
    • Forecast Assumption: Through 2023, about 20% of group videoconferencing systems reaching the end of life will be replaced with both low-cost commodity endpoints and video acquired through adjacent UC applications.
  • Influencing Factor: Adjacent and Value-Added Services
    • Forecast Assumption: The proportion of group videoconferencing endpoints that are purchased with an attached annual product support service contract will fall from 94% to 90% from 2018 through 2023.
  • Influencing Factor: Business Sentiment
    • Forecast Assumption: Net new investments in UC solutions within Latin America will fall by 3% over previous projections through the end of 2020.

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