Gartner Research

How to Evaluate SaaS Providers and Solutions by Developing RFP Criteria

Published: 25 April 2019

ID: G00351783

Analyst(s): Matt Brasier, Mark Diodati, Patrick Hevesi, Kyle Davis, Simon Richard

Summary

Application technical professionals must scrutinize software as a service solutions to determine whether providers meet their enterprise’s core IT requirements. This document identifies 160 criteria and describes how enterprises can use them to evaluate SaaS providers and solutions.

Table Of Contents

Problem Statement

  • Guidance Context
  • Guidance Applicability
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Prework
  • Technical Evaluation Criteria
    • Identity
    • Integration
    • Development
    • Management
    • Security
    • Storage
    • Network
  • Business Evaluation Criteria
    • Pricing and Billing
    • Service Levels and SLAs
    • Support and Communication
  • Service-Specific Criteria
    • Features/Functionality
    • Mobile Support
    • User Experience

Risks and Pitfalls

Gartner Recommended Reading

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