Gartner Research

Understanding the Application of AIOps Disciplines Within IT Operations

Published: 26 April 2019

ID: G00377716

Analyst(s): Gregory Murray


AIOps promises to turn operational data into proactive and automated systems. But, in practice, such systems can be surprisingly complex. I&O technical professionals must understand the constraints of a data-driven system, identify viable applications and determine which ones to build versus buy.

Table Of Contents



  • The Cost of Failure
  • Accuracy and Precision
    • Illustrating the Roles of Accuracy and Precision
    • Accuracy and Precision Within IT Operations Analytics
  • The Conundrum of Data
  • Anomaly Detection
    • Event Classification
    • Event Correlation
  • Predictive Analysis
  • Optimization Analysis
  • Root Cause Analysis
  • Intelligent Automation


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.