Gartner Research

Adapting IT to Become the Broker of Cloud Services

Published: 26 April 2019


The role of IT must change from provider to broker as multicloud strategies are adopted. I&O technical professionals must adapt organizational structures, roles, governance, skills and toolsets. This research provides guidance on the steps required to enable this change.

Included in Full Research

  • Prework: Scope and Strategy
    • Define Brokering Scope and Benefits (Why, Where and What)
    • Document Cloud Strategy (Where and Why)
    • Document Data Center Strategy (Where and Why)
    • Define Initial Service Catalog (What)
  • Phase 1 — Centralize
    • 1.1 Organization Structure — Establish Cloud Center of Excellence
    • 1.2 Architecture and Governance — Build Service Placement Framework
    • 1.3 Cross-Silo Operations — Optimize Individual Silos
    • 1.4 Relationship Management — Promote Service Model
  • Phase 2 — Establish Service Portal
    • 2.1 Organization Structure — Expand Broker Group
    • 2.2 Architecture and Governance — Develop Deployment Patterns
    • 2.3 Cross-Silo Operations — Implement Service Portal
    • 2.4 Relationship Management — Manage Business and Provider Relationships
  • Phase 3 — Integrate Silos
    • 3.1 Organization Structure — Add Cross-Silo Engineers
    • 3.2 Architecture and Governance — Implement Cross-Silo Architectures
    • 3.3 Cross-Silo Operations — Assess Cross-Silo Tools
    • 3.4 Relationship Management — Implement Risk-Based Provider Management
  • Phase 4 — Automate
    • 4.1 Organization Structure — Add Automation Skills
    • 4.2 Architecture and Governance — Implement Policy-Based Management
    • 4.3 Cross-Silo Operations — Implement Service Orchestration
    • 4.4 Relationship Management — Enable Self-Service Service Management
  • Follow-Up
  • Related Guidance


Alan Waite

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