Gartner Research

Adapting IT to Become the Broker of Cloud Services

Published: 26 April 2019

ID: G00375972

Analyst(s): Alan Waite


The role of IT must change from provider to broker as multicloud strategies are adopted. I&O technical professionals must adapt organizational structures, roles, governance, skills and toolsets. This research provides guidance on the steps required to enable this change.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework: Scope and Strategy
    • Define Brokering Scope and Benefits (Why, Where and What)
    • Document Cloud Strategy (Where and Why)
    • Document Data Center Strategy (Where and Why)
    • Define Initial Service Catalog (What)
  • Phase 1 — Centralize
    • 1.1 Organization Structure — Establish Cloud Center of Excellence
    • 1.2 Architecture and Governance — Build Service Placement Framework
    • 1.3 Cross-Silo Operations — Optimize Individual Silos
    • 1.4 Relationship Management — Promote Service Model
  • Phase 2 — Establish Service Portal
    • 2.1 Organization Structure — Expand Broker Group
    • 2.2 Architecture and Governance — Develop Deployment Patterns
    • 2.3 Cross-Silo Operations — Implement Service Portal
    • 2.4 Relationship Management — Manage Business and Provider Relationships
  • Phase 3 — Integrate Silos
    • 3.1 Organization Structure — Add Cross-Silo Engineers
    • 3.2 Architecture and Governance — Implement Cross-Silo Architectures
    • 3.3 Cross-Silo Operations — Assess Cross-Silo Tools
    • 3.4 Relationship Management — Implement Risk-Based Provider Management
  • Phase 4 — Automate
    • 4.1 Organization Structure — Add Automation Skills
    • 4.2 Architecture and Governance — Implement Policy-Based Management
    • 4.3 Cross-Silo Operations — Implement Service Orchestration
    • 4.4 Relationship Management — Enable Self-Service Service Management
  • Follow-Up

Risks and Pitfalls

  • Related Guidance

Gartner Recommended Reading

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