Gartner Research

Market Insight: How CSPs Select IT Service Providers

Published: 26 April 2019

ID: G00386365

Analyst(s): Jouni Forsman, Amresh Nandan

Summary

Gartner’s surveys of IT service providers’ reference communications service provider clients show dramatic change in the most important vendor selection criteria. Product managers at CSPs need to improve digital services differentiation and rely far less on existing relationships.

Table Of Contents

Analysis

  • Digital Services Rise and Long Relationships Crumble
  • Innovation Beats Efficiency
  • Cost and Operational Efficiency to Originate From Software Versus Service
  • ISV Ecosystem an Underserved Opportunity

Background and Context

The Impact

  • Main Recommendations

Conclusion

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