Gartner Research

Market Insight: CSP IT Services Provider Differentiation and Investment Focus

Published: 26 April 2019

ID: G00386387

Analyst(s): Jouni Forsman , Amresh Nandan


Product managers at IT service providers to communications service providers can accelerate business by addressing the gap between their own and their customers’ perception of their capabilities.

Table Of Contents


  • Providers Identify Themselves as Being Multi-Industry Digital Enablers
  • Low Cost Is a Nonstarter and Customer Centricity Is Receding
  • Future Favors Digital Cost-Efficiency
  • Perception Gap Between Providers and CSP Customers
  • Providers Want to Change Dramatically to Seize the Advantage of Going Digital

Background and Context

The Impact

  • Main Recommendations


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