Gartner Research

Video: Microsoft — Busting Data Silos to Build the Real-Time Supply Chain of the Future

Published: 29 April 2019

ID: G00393387

Analyst(s): Kiran Bains, Michael Uskert , Supply Chain Community Contributors, Geraint John


Many supply chains are limited by the speed of the information flows within them — decisions are either time-lagged to allow for the right information to arrive or are made quickly but without proper context. For Microsoft’s Devices Supply Chain, a renewed focus on real-time, end-to-end supply chain visibility has upended this traditional tradeoff. In this webinar, Dave Warrick explains how the company has invested in a platform where any shipment can be tracked and rerouted in real time, and where such decisions will soon be automated using AI. He also describes how Microsoft is using AI and RPA to improve the customer experience.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.