Gartner Research

Business Simplification Is Critical for Communications Service Providers to Achieve Digital Transformation

Published: 29 April 2019

ID: G00384410

Analyst(s): Neil Osmond , Stewart Buchanan


Success depends on optimizing business margins and using digital transformation to access new revenue streams and top-line growth. But, network-based CSPs fail to address underlying complexity, resulting in unnecessary costs and undermining digital initiatives. We provide actionable advice for CIOs.

Table Of Contents


  • The Need for Rationalization Is Not New, but Is Deep and Acute
  • Overgrown Product Portfolios Are a Major Driver of Complexity
    • The Challenge of Maintaining Product Variation
    • An Impediment to Digital Transformation
  • Activities for CIOs
    • Make the Issue Visible
    • Find Business Sponsors for Simplification
    • Start by Keeping Digital Product Offerings Independent
    • Treat Simplification and Optimization as an Ongoing Discipline
    • Reduce the Underlying Complexity

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