Gartner Research

Invest Insight: Avaya’s Focus for 2019 — Innovation, Cloud and Services

Published: 29 April 2019

ID: G00383278

Analyst(s): Frank Marsala


Private equity investors are reportedly interested in Avaya again. The company’s key priority is to increase its revenue from cloud services to about 25% of total revenue by 2021. The company is on better financial footing, and there is opportunity, but much needs to be accomplished.

Table Of Contents


  • Overview
  • Cloud Is an Opportunity
  • Avaya Engage 2019 — New Branding Announced
  • Avaya’s Cloud Portfolio
  • Contact Center Solutions
  • Emerging Technologies


  • Financials

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.