Gartner Research

Invest Insight: Avaya’s Focus for 2019 — Innovation, Cloud and Services

Published: 29 April 2019

ID: G00383278

Analyst(s): Frank Marsala

Summary

Private equity investors are reportedly interested in Avaya again. The company’s key priority is to increase its revenue from cloud services to about 25% of total revenue by 2021. The company is on better financial footing, and there is opportunity, but much needs to be accomplished.

Table Of Contents

Analysis

  • Overview
  • Cloud Is an Opportunity
  • Avaya Engage 2019 — New Branding Announced
  • Avaya’s Cloud Portfolio
  • Contact Center Solutions
  • Emerging Technologies

Appendix

  • Financials

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