Gartner Research

How to Demonstrate the Value of Supply Chain COE Activities

Published: 30 April 2019

ID: G00354984

Analyst(s): Pam Fitzpatrick , Caroline Chumakov


Supply chain COE teams are created to drive performance improvements across the supply chain organization and therefore must effectively capture and communicate how they do just that. Supply chain leaders can use this research to substantiate the value their COE delivers to the organization.

Table Of Contents
  • Key Challenges



  • Use COE Objectives to Define the Expected Impacts of COE Activities
  • Identify or Define Metrics in Two Core Areas: Core Operations and Enabling Capabilities
  • Communicate Performance Improvements to Key COE Stakeholder Groups
    • Communicate Performance Improvements to CSCOs
    • Communicate Performance Improvements to Strategic Partners
    • Communicate Metrics to Project Customers

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