Gartner Research

Tell an IT Value Story That Matters to Business Leadership

Published: 30 April 2019

ID: G00385725

Analyst(s): Chris Ganly , Robert Naegle


Many CIOs struggle to communicate the business value of IT to executive leadership, using tactical measures and metrics that do not convey business value. CIOs should craft their value message and the supporting metrics as a narrative that tells how IT has impacted critical business outcomes.

Table Of Contents
  • Key Challenges



  • Document the IT Organization’s Impact on Key Business Objectives
  • Link IT Deliverables to Applications, Services or Initiatives Critical to Business Goals
  • Tell the IT Value Story From the Business Leader’s Perspective

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