Gartner Research

5 Best Practices for Tech CEOs to Differentiate Cloud Applications With a Customer Success Strategy

Published: 30 April 2019

ID: G00384915

Analyst(s): Alan Antin

Summary

The cloud application markets are filled with technology providers eager to serve customers with what each believes to be the best solution. Tech CEOs must focus on customer outcomes to differentiate their solution and ensure their success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Ensure Product-Market Fit
  • Build and Bundle Services That Support Success
  • Implement a Customer Advisory Board for Feedback
  • Define What Success Means to Customers
  • Monitor and Manage Customer Health and Product Experience
  • Conclusion

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