Gartner Research

Research Guide to Leading a Supply Chain Center of Excellence

Published: 30 April 2019

ID: G00380255

Analyst(s): Caroline Chumakov , Ken Chadwick


The supply chain COE continues to be a core organizational pillar in support of the standardization, integration and digitalization of supply chain operations. Supply chain leaders can use this note as a guide to research that will support their strategic design, deployment and management of a COE.

Table Of Contents


  • Centers of Excellence Play a Fundamental Role in Bimodal Supply Chain Operations
    • Supply Chain Leaders Face Core Challenges When Leading a COE

Research Highlights

  • Crafting the Center of Excellence Strategy
  • Designing the COE and Its Network of Partners
  • Managing COE Operations
  • Using COEs to Support Supply Chain Functions or Capabilities

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