Gartner Research

Adapt Your Insurance I&T Operating Model to Successfully Execute a Digital Business Strategy

Published: 02 May 2019

ID: G00388099

Analyst(s): Richard Natale


Life and P&C insurance CIOs still believe their IT departments are cost centers and that it’s not necessary to change the I&T operating model. But insurance business models are changing. CIOs must adapt their I&T operating models to support digital business with agility, speed and innovation.

Table Of Contents


  • A Big Gap Exists Between CIO Digital Leadership Aspirations and the Reality of IT’s Contribution to Business Transformation
    • Recommendations
  • Map the Right I&T Operating Model Optimization Pattern to Your Insurance Scenario

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.