Gartner Research

Critical Capabilities for Managed Security Services, Worldwide

Published: 02 May 2019

ID: G00376795

Analyst(s): Pete Shoard , Sid Deshpande, Toby Bussa , Kelly Kavanagh


Demands on managed security service providers have evolved to focus on the identification of exposure to, and the existence of, threats in customer environments. Security and risk management leaders responsible for security operations should use this research to evaluate and select providers.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alert Logic
    • AT&T
    • Atos
    • BAE Systems
    • Capgemini
    • CenturyLink
    • Fujitsu
    • IBM
    • NTT
    • Secureworks
    • Symantec
    • Trustwave
    • Verizon
    • Wipro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Compatibility
    • Complementary Services
    • Customer Experience
    • Geography
    • Onboarding and Deployment
    • Threat Detection and Response
  • Use Cases
    • Low Security Operations Maturity
    • High Security Operations Maturity
    • Compliance
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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