Gartner Research

Trends in Measuring the Cost of Quality

Published: 17 April 2019

ID: G00705868

Analyst(s): Quality Research Team


Quality leaders responsible for cost of quality should benchmark their model designs against their peers’ designs. This research highlights key findings and trends in cost of quality model design between 2015 and 2018 based on our analysis of more than 180 different cost of quality models.

Table Of Contents


Defining Cost of Quality

Three Common Cost of Quality Models

Trends in Cost of Quality Models

Cost of Quality Model Standardization

Cost of Quality Model Size

Most Common Cost Metrics by Category


Recommended by the Authors

About This Research

Presentation Deck

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