Gartner Research

Cool Vendors in Retail for Excellent Execution of Customer Expectations

Published: 03 May 2019

ID: G00385178

Analyst(s): Joanne Joliet , Kelsie Marian , Max Hammond , Robert Hetu


Retailers create competitive differentiation and drive growth by enabling associates to deliver experiences that exceed customer expectations. Retail CIOs can consider these Cool Vendors for unique approaches to improve customer centricity, associate enablement, elevated service and personalization.

Table Of Contents


  • What You Need to Know
  • Hero
  • Forge
  • ciValue
  • Where Are They Now?
    • Focal Systems

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