Gartner Research

Best Practices for Tech CEOs to Plan, Execute and Manage IT Service Transitions

Published: 06 May 2019

ID: G00385391

Analyst(s): Helen Huntley

Summary

Tech CEOs often focus on winning deals, but do not have a clear vision of how they will plan and manage the transition of services. Tech CEOs need to be involved in the execution of any IT sourcing transition.

Table Of Contents
  • Key Challenges

Introduction

  • Fundamentals of Transitions Involving Clients and Tech Providers

Analysis

  • Start Planning Early for the Transition
  • Address Multiple Components of an Effective Transition Plan
  • Transition Management Obligations

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