Gartner Research

Use the Retail Hierarchy of Metrics to Create Value Through Your S&OE Process

Published: 06 May 2019

ID: G00374269

Analyst(s): Thomas O'Connor , Mike Griswold


To make the retail sales and operations execution process more effective, it’s crucial to identify the right metrics and use them correctly. Supply chain planning leaders in retail responsible for planning and execution alignment can use these best practices to improve supply chain performance.

Table Of Contents
  • Key Challenges



  • Use the S&OE Self-Assessment to Determine Your Metrics Maturity
  • Successful S&OE Processes Identify a Key Set of Metrics
  • Identification of Use Cases and Alignment With Metrics the Key to S&OE Success

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