Gartner Research

Market Insight: Refine Your UC Implementation Service Roadmap by Understanding Customer Sourcing Trends

Published: 06 May 2019

ID: G00387159

Analyst(s): Tom Eagle


Gartner’s market survey reveals key enterprise preferences for unified communications implementation vendors and services. UC professional and managed service product managers should refine their strategies to align with buyer preferences, key implementation elements and preferred commercial terms.

Table Of Contents


  • Vendor Choice Based Primarily On Interoperability Expertise
  • Two Service Elements Lead Implementation Engagements
  • Project-Based Contracts Are the Most Common Implementation Engagement Type

Background and Context

The Impact


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