Gartner Research

Peer Lessons Learned: Implementing IT Service Management Tools

Published: 07 May 2019

ID: G00392503

Analyst(s): Peer Contributors

Summary

IT service management tools are vital for infrastructure and operations organizations to support and deliver IT services. I&O leaders can leverage lessons learned submitted to Gartner Peer Insights to ensure their own implementation is successful.

Table Of Contents

Overview

Peer Lessons Learned

  • Lesson 1: Evaluate Business Needs Before Purchasing the Tool
  • Lesson 2: Limit Customizing Your Environment While Process Planning
  • Lesson 3: Provide Teamwide User Training to Ensure Ease of Use
  • Lesson 4: Plan the Implementation Process Thoroughly
  • Lesson 5: Build a Long-Term Roadmap and Adopt a Phased Implementation Strategy
  • Methodology

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