Gartner Research

Digital Leadership Fundamentals for Japanese CIOs, Part 3: Change the Culture

Published: 07 May 2019

ID: G00388303

Analyst(s): Yuko Adachi , Jackie Fenn , Graham Waller , Tsuneo Fujiwara , Bruce Robertson , Leigh McMullen


Orderly, conventional and conforming, Japan’s business culture operates under a dual standard — one for the native Japanese, another for everyone else — adding further challenges for CIOs in Japan seeking digital business transformation. We provide best practices for effective culture change.

Table Of Contents
  • Key Challenges


  • Why Culture Change Is Necessary to Digital Business


  • Organize a Cultural Transformation Program
    • Put Together a Phrase Describing the Culture Change Goal
    • Itemize Aspects of the Current Culture to Keep
    • Agree on Areas That Need to Change
    • Track the Progress of the Culture Change Program
  • Start the Culture Change in IT in a Small, Psychologically Safe and Secure Environment
  • Ensure Everyone Contributes to the Culture Change
  • Leverage Non-Japanese in the Culture Change
  • Foster English-Speaking Skills Within IT
  • Be Courageous in Letting Go of Some Aspects of Traditional Culture

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