Gartner Research

Leverage Disciplined Vendor Scorecard Design, Delivery and Analysis to Drive Continuous Improvement

Published: 08 May 2019

ID: G00383156

Analyst(s): Joanne Spencer , Edward Weinstein


Aligning IT vendor performance to enterprise needs is critical to maximizing the value of vendor engagements. This research will assist sourcing, procurement and vendor management leaders in developing relevant and actionable vendor scorecards.

Table Of Contents
  • Key Challenges



  • Lay the Groundwork for Vendor Scorecards With a Practical, Repeatable and Consistent Approach
    • Determine What Measures Will Be Tracked in Your Scorecard
    • Set Up a Simple, Unambiguous Scoring System
    • Design Scorecards That Allow for Weighting Flexibility
  • Define, Assign and Socialize the Resources, Responsibilities and Processes Required for Effective Vendor Scorecarding
    • Determine Responsible Parties
    • Perform Stakeholder Surveys at Planned Intervals
  • Establish a Schedule for Scorecard Reviews
    • Deliver Scorecards With Planned Periodic Frequency
    • Capture and Manage Actions and Outcomes
    • Analyze Performance Trends Over Time

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