Gartner Research

U.S. Healthcare Payer CIOs’ Digital Progress Self-Assessment Framework

Published: 08 May 2019

ID: G00384705

Analyst(s): Mandi Bishop , Bryan Cole


U.S. healthcare payer CIOs report rapid digital gains — but legacy processes continue to impede member experience improvement and revenue growth. CIOs must answer five key digital self-assessment questions to clearly calibrate their digital progress and identify improvement opportunities.

Table Of Contents


  • Self-Reported Digital Progress Obscures Deeper Challenges for Payer CIOs
  • Overstating Digital Progress Today Limits Digital Success Tomorrow
  • Assess Your Digital Progress by Answering Five Questions
  • Depoliticize Digital Progress Reporting by Defining and Adopting Objective Performance Measures

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