Gartner Research

Shift Your Mindset to Change From a Project- to Product-Centric Service Organization

Published: 08 May 2019

ID: G00382054

Analyst(s): Helen Huntley , Patrick Sullivan , Kaustav Dey


Establishing a successful product team and culture is a leading challenge for project-centric service firms. This research equips technology general managers of leading service practices with a model to shift the team mindset for competitive advantage.

Table Of Contents


  • Service Organizations Must Shift From a Project- to a Product-Centric Approach to Achieve New Revenue Sources
    • Product-Centric Organizations Require a Different Level of Cross-Organization Coordination and Connection
    • Technology GMs Need to Learn to Say No
    • GMs Should Look for Mindset, Aptitude and Attitude More Than Skills

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