Gartner Research

Architecting and Integrating Chatbots and Conversational Platforms

Published: 10 May 2019

ID: G00377492

Analyst(s): Soyeb Barot , Gary Olliffe , Jeffery Skowron


Chatbots are the “apps” of voice and messaging platforms, and define how users converse with digital business services and data. Application technical professionals must focus on high-value chatbot use cases and embrace conversational platforms to design, integrate and operate chatbots.

Table Of Contents


  • Use a Consistent Architecture for Chatbots and Conversational Experience Implementations
  • What Are the Components of a Chatbot?
    • The User Channel
    • The Chatbot
    • Use APIs to Compose Your Conversational Interface
  • Use Chatbot Tools and Conversational Platforms to Accelerate Delivery
  • Strengths
  • Weaknesses


The Details

  • Understand the Impact of AI and ML on Chatbots

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