Gartner Research

Architecting and Integrating Chatbots and Conversational Platforms

Published: 10 May 2019

ID: G00377492

Analyst(s): Soyeb Barot, Gary Olliffe, Jeffery Skowron

Summary

Chatbots are the “apps” of voice and messaging platforms, and define how users converse with digital business services and data. Application technical professionals must focus on high-value chatbot use cases and embrace conversational platforms to design, integrate and operate chatbots.

Table Of Contents

Analysis

  • Use a Consistent Architecture for Chatbots and Conversational Experience Implementations
  • What Are the Components of a Chatbot?
    • The User Channel
    • The Chatbot
    • Use APIs to Compose Your Conversational Interface
  • Use Chatbot Tools and Conversational Platforms to Accelerate Delivery
  • Strengths
  • Weaknesses

Guidance

The Details

  • Understand the Impact of AI and ML on Chatbots

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.