Gartner Research

Best-Practice Exemplar: Rochester Regional Health Invests in Health Informatics to Drive EHR Value

Published: 10 May 2019

ID: G00382380

Analyst(s): Mike Jones


Many healthcare providers are struggling to demonstrate sustainable value from EHR technologies. This case study provides CIOs a view into one organization’s evolution of care delivery through collaborative health informatics governance, talent development and improvement methodology.

Table Of Contents
  • Key Challenges


Case Study

  • RRH — Situation and Challenges
  • RRH HI Governance Model and Process
    • Process 1: Prioritization — Getting Input From Advisory Groups
    • Process 2: Outcome Improvement — Maintaining Good Clinical Decision Support
    • Process 3: Order Sets — Maintaining a Clinically Relevant and Updated Library
    • Process 4: Reporting and Analytics — Meeting Clinical and Business Performance Reporting Needs
  • RRH HI Organizational Capability Development
  • RRH HI Benefit Management and Investment Prioritization


  • Drive Continuous Improvement by Addressing Usability, Workload Impact and Safety Through Collaborative Decision Making
  • Invest in HI Leadership to Drive a Collaborative Culture With a Focus on Operational Improvement That Matters
  • Realize Quadruple Aim Outcomes by Validating and Sustaining Benefit Measurement, “Before” and “After” Each Improvement Effort

Gartner Recommended Reading

  • RRH EHR Journey

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