Gartner Research

Market Share Analysis: Hardware Support Services, Worldwide, 2018

Published: 13 May 2019

ID: G00383098

Analyst(s): Christine Tenneson , Dean Blackmore


In 2018, the worldwide hardware support service market grew by 2.5% in U.S. dollars to $76.4 billion from $74.5 billion in 2017. Market share continues to consolidate, as end users consolidate support providers.

Table Of Contents
  • Key Market Findings
  • Vendor Performance Highlights

Market Share Data

Overall Market Segment Performance Analysis

  • Top 10 Hardware Support Providers
  • Fastest-Growing Hardware Support Providers in Absolute Growth
  • Regional Rankings of Hardware Support Market Share Leaders, 2018

Overall Market Segment Performance Analysis

  • Market Inhibitors

Top Vendors Analyzed

  • Dell (Division of Dell Technologies)
  • Cisco
  • IBM
  • Hewlett Packard Enterprise (HPE)
  • Dimension Data
  • Ricoh
  • Canon
  • Dell EMC
  • Fujitsu
  • Oracle

Mergers and Acquisitions

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